Return & Refund Policy

Last updated: February 5, 2026

At Serekob, customer satisfaction matters to us. If you’re not fully satisfied with your purchase, we’re here to help.

🔁 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must have been purchased within the last 14 days

• The item must be unworn, unwashed, and in original condition

• Original packaging and tags must be included

To initiate a return, please contact us with a clear request at:

📧 shop@serekob.com

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made items

• Clearance or final sale items

• Items that show signs of wear, washing, or damage

• Items returned without original packaging or tags

• Items not suitable for return due to hygiene reasons

We reserve the right to refuse any return that does not meet these conditions.

💳 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

📦 Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

• We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

• Refunds cannot be issued without receiving the returned item or proof of delivery.

Return Address:

Serekob

33 Arrow Ct

Central Islip, NY 11722

United States

🎁 Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the return.

• If the item was not marked as a gift, the refund will be issued to the original purchaser.

📞 Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

📧 shop@serekob.com